Submit a complaint
Tell us what happened with a broker. Your account helps us decide which firms to investigate and what to check.
Please read this first
- Your complaint is a lead for our research. It is confidential. We will not publish it, and we will not name you.
- It is not a public allegation. We only publish something about a firm once we have verified it independently, and the firm can respond.
- It is not a complaint to the firm or a regulator. We cannot resolve your dispute or recover money, and sending it to us does not stop any time limit. Where to take your complaint.
- Never send passwords, full card numbers or identity documents. If we need documents, we will ask.
- Beware of anyone who contacts you offering to recover your money for a fee. We never charge, and we never ask for payment.