Submit a complaint

Tell us what happened with a broker. Your account helps us decide which firms to investigate and what to check.

Please read this first
  • Your complaint is a lead for our research. It is confidential. We will not publish it, and we will not name you.
  • It is not a public allegation. We only publish something about a firm once we have verified it independently, and the firm can respond.
  • It is not a complaint to the firm or a regulator. We cannot resolve your dispute or recover money, and sending it to us does not stop any time limit. Where to take your complaint.
  • Never send passwords, full card numbers or identity documents. If we need documents, we will ask.
  • Beware of anyone who contacts you offering to recover your money for a fee. We never charge, and we never ask for payment.

The brand name, and the legal company name if you know it.

Dates, amounts and what the firm said or did. Facts are more useful to us than opinions. At least 30 characters.

A month and year is enough.

It tells us which rules may apply.

Without it we cannot follow up. We never share it.

We use what you send only to research the firms we cover, and keep it no longer than we need. See our privacy notice.