Swissquote Bank SA
Swiss Financial Market Supervisory Authority (FINMA) 1
Bank
Listed among authorised banks in supervisory category 3, not foreign controlled.
Authorised Verified on register, 4 Oct 2026
Swissquote
Swissquote is the trading brand of Swissquote Group Holding Ltd, a Swiss online banking group listed on the SIX Swiss Exchange. Forex and CFD clients in Switzerland and most other countries deal with Swissquote Bank SA (FINMA), UK clients with Swissquote Ltd (FCA) and EU clients with Swissquote Capital Markets Ltd (CySEC). The group also has licensed companies in Luxembourg, Hong Kong, Singapore, Dubai and South Africa.
Research-based assessment This profile has not completed TTI’s on-site verification and 30-day platform review. How TTI verification works
Verified licences
| Regulator | Licence | Legal entity | Register status | Source |
|---|---|---|---|---|
| Swiss Financial Market Supervisory Authority (FINMA) | No reference | Swissquote Bank SA | Authorised Checked 4 Oct 2026 | Register entry for Swissquote Bank SA (opens in a new tab) 1 |
| Financial Conduct Authority (FCA) | 562170 | Swissquote Ltd | Authorised Checked 4 Oct 2026 | Register entry for Swissquote Ltd (opens in a new tab) 2 |
| Cyprus Securities and Exchange Commission (CySEC) | 422/22 | Swissquote Capital Markets Ltd | Authorised Checked 4 Oct 2026 | Register entry for Swissquote Capital Markets Ltd (opens in a new tab) 3 |
| Securities and Futures Commission (SFC) | AZV127 | Swissquote Asia Limited | Authorised Checked 4 Oct 2026 | Register entry for Swissquote Asia Limited (opens in a new tab) 4 |
| Monetary Authority of Singapore (MAS) | No reference | Swissquote Pte. Ltd. | Authorised Checked 4 Oct 2026 | Register entry for Swissquote Pte. Ltd. (opens in a new tab) 5 |
Each licence was matched on the regulator’s own register on the date shown. Unverified claims are listed under Regulation and legal entities.
Assessment summary
Swissquote is owned by a listed Swiss banking group that publishes audited accounts and names its largest shareholders, board and management. The three companies that serve retail forex and CFD clients are licensed by FINMA, the FCA and CySEC, and each is covered by a protection scheme: Swiss deposit insurance for the bank, the FSCS in the UK and the Investor Compensation Fund in Cyprus. UK and EU clients also have segregated client money and negative balance protection, but clients of Swissquote Bank SA, which serves Switzerland and the rest of the world, hold their cash as bank deposits and can lose more than they deposit. We found no enforcement action against a Swissquote company that meets our threshold. Each region publishes its risk warning, leverage and costs, although we found no stated currency conversion charge, and the UK and Cyprus terms can change without advance notice.
Key positives
- Client-facing entities appear on the regulator’s register 12345
The three companies that serve retail forex and CFD clients are on their regulators’ lists with matching names: Swissquote Bank SA on FINMA’s list of authorised banks, Swissquote Ltd on the FCA’s list and Swissquote Capital Markets Ltd on CySEC’s register. We also matched Swissquote Asia on the SFC’s register and Swissquote Pte. Ltd. in MAS’s directory.
- Clients can tell which regulated entity serves them 791011
Each regional site names the company that serves its visitors and its regulator: Swissquote Ltd for the UK, Swissquote Capital Markets for EU forex and CFD clients and Swissquote Bank SA for Switzerland and the rest of the world. The Dubai site explains that its products are offered by the Swiss bank, not the DFSA-licensed company.
- Ultimate ownership can be identified 61214
The companies belong to Swissquote Group Holding Ltd, listed on the SIX Swiss Exchange. Its 2025 governance report lists the shareholders above 3%: co-founders Marc Bürki (11.15%) and Paolo Buzzi (10.42%), UBS Fund Management (5.41%) and BlackRock (3.34%).
- Authorisations are current and unrestricted 12345
All the licences we checked are current. Swissquote Asia’s SFC licence carries a condition that it may not hold client assets, which does not affect the service, as client accounts are held by the Swiss bank.
- An investor compensation scheme applies 1017182122
UK clients are covered by the FSCS, up to GBP 85,000, and EU clients by the Cyprus Investor Compensation Fund, up to EUR 20,000. Deposits with Swissquote Bank SA are covered by esisuisse, the Swiss deposit insurance scheme, which lists the bank as a member, up to CHF 100,000.
Key concerns
- Complaint data is disclosed 32
Not met We found no complaint statistics published by Swissquote, and its UK company is below the thresholds for the FCA’s and the ombudsman’s firm-level tables.
- Regulatory claims on the website are accurate 12345678
Partly met The licence statements on the UK, EU, Swiss, Hong Kong and Singapore sites match the registers. We could not check the DFSA licence of Swissquote MEA, the FSCA authorisation of Swissquote South Africa or the CSSF licence of Swissquote Bank Europe.
- Client money segregation is disclosed 10111718
Partly met The UK and Cyprus companies hold client money in segregated accounts, under the FCA’s rules in the UK. Swissquote Bank SA, which serves Swiss and international forex clients, holds their cash as bank deposits, protected by Swiss deposit insurance rather than segregated.
- Permissions cover the services offered 1234
Partly met CySEC lists dealing on own account and execution of orders in all instrument classes for Swissquote Capital Markets, FINMA lists Swissquote Bank SA as an authorised bank, and the SFC lists leveraged foreign exchange trading for Swissquote Asia. The FCA’s published list does not show the UK company’s permissions.
- Legal entity details are published 3710111213
Partly met The UK and Cyprus companies publish their full names, registration numbers and registered addresses. Swissquote Bank SA’s documents give its name and Gland address but not its Swiss company number.
Breakdown by dimension
Each dimension is scored from its criteria, then weighted. Dimensions without enough evidence are left out and the remaining weights are rescaled. Open a dimension to see every criterion, our rationale and the sources.
Regulatory status and licence verification 26% of score Whether the firm’s licences exist, are current and cover what it offers.
- Met
Client-facing entities appear on the regulator’s register 12345
The three companies that serve retail forex and CFD clients are on their regulators’ lists with matching names: Swissquote Bank SA on FINMA’s list of authorised banks, Swissquote Ltd on the FCA’s list and Swissquote Capital Markets Ltd on CySEC’s register. We also matched Swissquote Asia on the SFC’s register and Swissquote Pte. Ltd. in MAS’s directory.
- Met
- Partly met
Permissions cover the services offered 1234
CySEC lists dealing on own account and execution of orders in all instrument classes for Swissquote Capital Markets, FINMA lists Swissquote Bank SA as an authorised bank, and the SFC lists leveraged foreign exchange trading for Swissquote Asia. The FCA’s published list does not show the UK company’s permissions.
- Partly met
Regulatory claims on the website are accurate 12345678
The licence statements on the UK, EU, Swiss, Hong Kong and Singapore sites match the registers. We could not check the DFSA licence of Swissquote MEA, the FSCA authorisation of Swissquote South Africa or the CSSF licence of Swissquote Bank Europe.
- Met
Clients can tell which regulated entity serves them 791011
Each regional site names the company that serves its visitors and its regulator: Swissquote Ltd for the UK, Swissquote Capital Markets for EU forex and CFD clients and Swissquote Bank SA for Switzerland and the rest of the world. The Dubai site explains that its products are offered by the Swiss bank, not the DFSA-licensed company.
Criteria and their weighting are explained in the methodology.
Corporate transparency and ownership 13% of score Whether you can find out who owns and runs the firm.
- Partly met
- Met
- Met
- Met
- Met
Criteria and their weighting are explained in the methodology.
Client fund protections and disclosed safeguards 13% of score What protects client money if something goes wrong.
- Partly met
Client money segregation is disclosed 10111718
The UK and Cyprus companies hold client money in segregated accounts, under the FCA’s rules in the UK. Swissquote Bank SA, which serves Swiss and international forex clients, holds their cash as bank deposits, protected by Swiss deposit insurance rather than segregated.
- Partly met
Retail clients have negative balance protection 91011181920
Retail clients of the UK and Cyprus companies cannot lose more than the funds in their account. Swissquote Bank SA’s forex terms and risk warning say losses can exceed the money deposited and that clients may have to make additional payments.
- Met
An investor compensation scheme applies 1017182122
UK clients are covered by the FSCS, up to GBP 85,000, and EU clients by the Cyprus Investor Compensation Fund, up to EUR 20,000. Deposits with Swissquote Bank SA are covered by esisuisse, the Swiss deposit insurance scheme, which lists the bank as a member, up to CHF 100,000.
- Partly met
- Met
Withdrawal terms are disclosed 23242526
Each site publishes withdrawal methods, fees and processing times: free wire withdrawals taking one to three working days for UK and EU clients, and up to one working day at the Swiss bank, with fees by currency. The EU policy sets out when a withdrawal may be refused or delayed.
Criteria and their weighting are explained in the methodology.
Enforcement and substantiated adverse findings 13% of score Regulator warnings, enforcement actions and final legal findings on record.
Starts at 100 and loses points for each substantiated adverse finding by severity and age. Allegations, complaints and clone warnings never count. Total deducted: 0 points.
- Met
Warning lists and enforcement records have been searched 27
We searched CySEC, FCA, SFC and CVM records and the Indian and Malaysian alert lists, and ran web searches for actions by FINMA, the CSSF, the DFSA and MAS. We found no enforcement action against a Swissquote company that meets our threshold; the searches are listed in the source note.
No published findings were on record at the review date.
Criteria and their weighting are explained in the methodology.
Complaint handling and documented resolutions 8% of score How the firm handles complaints, and what independent records show.
- Partly met
A complaints procedure is published 13282930
The UK site explains how to complain and when clients can go to the ombudsman, and the Cyprus company publishes a complaints policy with response times. For Swissquote Bank SA we found only a 30-day deadline for objecting to statements and the name of the Swiss Banking Ombudsman, not a complaints procedure.
- Met
- Not determined
Independent complaint outcomes show no adverse pattern 31
The ombudsman published three decisions on Swissquote Ltd in three years and upheld none, too few to show a pattern either way.
- Not met
Complaint data is disclosed 32
We found no complaint statistics published by Swissquote, and its UK company is below the thresholds for the FCA’s and the ombudsman’s firm-level tables.
Criteria and their weighting are explained in the methodology.
Trading terms and operational transparency 8% of score Whether costs, execution and risks are disclosed before you sign up.
- Partly met
Costs are disclosed before account opening 111819232425
Each site publishes spreads, commissions and swap rates, and the UK and Swiss bank accounts carry an inactivity fee of 10 units a month after six months without trading (the Cyprus company charges none). We found no stated currency conversion charge; the EU terms say only that a fee may be charged.
- Met
An order execution policy is published 33343536
Each company publishes an execution policy. Swissquote Bank SA states that it is the counterparty, that best execution does not apply to forex and CFDs, and that it hedges with liquidity providers; the UK company deals as principal and publishes a conflicts of interest summary.
- Met
- Met
Leverage and margin terms are disclosed 1118192037
Swissquote Bank SA publishes standard leverage of 1:100, a 100% maintenance margin and a 30% stop-out level, with custom leverage for professionals. The UK and Cyprus companies publish per-instrument margins within the retail limits (up to 30:1) and a 50% stop-out level. The UK product guide’s general text still describes 1% margin and losses beyond deposits, copied from the bank’s guide.
- Met
Criteria and their weighting are explained in the methodology.
Public disclosures and communication 4% of score Whether public claims hold up and the firm communicates openly.
- Partly met
- Met
- Partly met
Criteria and their weighting are explained in the methodology.
On-site office verification 5% of score What our visit confirmed in person: a real, staffed office of the assessed entity, not a ghost address.
We have not checked this firm’s office in person, so this dimension scores zero. We check offices through our on-site verification programme.
- Not met
Real office at the stated address, not a ghost address
- Not met
Office of the assessed entity
- Not met
Staffed and operating
Criteria and their weighting are explained in the methodology.
On-site assessment and platform testing 10% of score What our on-site checks and 30-day platform testing found.
We have not completed an on-site assessment of this firm, so this dimension does not count and its weight is shared among the others.
- Not determined
Company identity
- Not determined
Regulatory claims
- Not determined
Office visit
- Not determined
Account opening
- Not determined
Platform usability
- Not determined
Costs and disclosures
- Not determined
Customer support
- Not determined
Deposits and withdrawals
- Not determined
Trading functions
- Not determined
Complaints process
Criteria and their weighting are explained in the methodology.
Regulation and legal entities
A brand can trade through several companies, each licensed in a different place with different protections. Check which entity your account would be with.
Swissquote Ltd
Financial Conduct Authority (FCA) · Reference 562170 2
Authorised Verified on register, 4 Oct 2026
Swissquote Capital Markets Ltd
Cyprus Securities and Exchange Commission (CySEC) · Reference 422/22 3
Authorised Verified on register, 4 Oct 2026
Swissquote Bank Europe SA
Commission de Surveillance du Secteur Financier (CSSF) 8
Supervised by the CSSF according to its website. The CSSF entity search did not load for us.
Claimed by the firm, not yet verified
Swissquote Asia Limited
Securities and Futures Commission (SFC) · Reference AZV127 4
Type 3: leveraged foreign exchange trading
Licensed since 25 February 2013, on condition that it does not hold client assets.
Authorised Verified on register, 4 Oct 2026
Swissquote Pte. Ltd.
Monetary Authority of Singapore (MAS) 5
Capital markets services licence: dealing in securities, collective investment schemes, exchange-traded and OTC derivatives; custodial services.
Authorised Verified on register, 4 Oct 2026
Swissquote MEA Ltd
Dubai Financial Services Authority (DFSA) 6
Category 3A licence, according to Swissquote
The DFSA register refused our requests.
Claimed by the firm, not yet verified
Swissquote South Africa (Pty) Ltd
Financial Sector Conduct Authority (FSCA) · Reference FSP 43908 7
The FSCA register returned an error when we tried it.
Claimed by the firm, not yet verified
Swissquote Group Holding Ltd
No licence recorded for this entity.
Dated findings
Warnings, enforcement actions, legal findings, allegations and complaint records are labelled separately. What each label means.
No findings recorded
We have not recorded any warnings, enforcement actions, legal findings, allegations or complaint records for this firm. That means none are on our record; it does not mean none exist.
Company response
Firms can respond to their profile and to any finding. No response has been published for Swissquote. How firms can respond.
Assessment history
| Review date | Result | Methodology | Status |
|---|---|---|---|
| 4 Oct 2026 | Trust score 84 out of 100 Strong | 1.2 | Current |
Corrections and updates
No corrections have been made to this profile.
Sources
- 1 Authorised banks and securities firms (list generated 4 October 2026) (opens in a new tab)
Lists Swissquote Bank SA, Gland, as an authorised bank in supervisory category 3, not foreign controlled and not marked as about to cease operations.
- 2 Financial Services Register: investment firms list (CSV), data as at 3 October 2026 (opens in a new tab)
Shows Swissquote Ltd (FRN 562170), first authorised 2 May 2012, with status Authorised.
- 3 CySEC register: Swissquote Capital Markets Limited (opens in a new tab)
Licence 422/22 granted on 21 November 2022, company registration HE 425179, Spyrou Kyprianou 42, Emerald House, Limassol. Approved domains www.swissquote.eu, www.swissquote.cy and www.swissquote.com/en-eu. Services include reception, transmission and execution of orders and dealing on own account in all instrument classes, with safekeeping and credit as ancillary services.
- 4 SFC public register: Swissquote Asia Limited (AZV127) (opens in a new tab)
Licensed for Type 3 regulated activity (leveraged foreign exchange trading) since 25 February 2013, status active, with the condition that the licensee shall not hold client assets.
- 5 Financial Institutions Directory: Swissquote Pte. Ltd. (opens in a new tab)
Lists Swissquote Pte. Ltd. as a capital markets services licensee for dealing in securities, collective investment schemes, exchange-traded and OTC derivatives, and providing custodial services. Names Mathias Dalla Valeria Queaires as chief executive officer.
- 6 Swissquote Group: structure, shareholders and entities (opens in a new tab)
Describes Swissquote Group Holding Ltd, listed on the SIX Swiss Exchange (SQN) since 2000 and based in Gland, and each subsidiary with its regulator and contact details: Swissquote Bank Ltd (FINMA), Swissquote Ltd (FCA), Swissquote MEA Ltd (DFSA, category 3A), Swissquote Asia Ltd (SFC, Type 3), Swissquote Financial Services (Malta) Ltd (MFSA), Swissquote Pte. Ltd (MAS), Swissquote Bank Europe Ltd (CSSF) and Swissquote Capital Markets Ltd (CySEC).
- 7 Swissquote regional websites (opens in a new tab)
Each regional site names the company behind it. The UK site names Swissquote Ltd (FCA 562170, company 07710095, Boston House, London); the EU forex and CFD site Swissquote Capital Markets Limited (CySEC CIF 422/22, HE425179, Limassol), a subsidiary of Swissquote Group Holding Ltd; the Swiss and rest-of-world sites Swissquote Bank Ltd; the Dubai site says Swissquote MEA Ltd does not offer CFDs or rolling spot forex to retail clients and that the products shown are offered by Swissquote Bank SA; the Singapore site says Swissquote Pte Ltd serves only accredited, expert and institutional investors; the Hong Kong site names Swissquote Asia Limited (SFC AZV127), a subsidiary of Swissquote Bank Ltd, and links to the rest-of-world trading pages; and the South African site gives FSP number 43908 for Swissquote South Africa (Pty) Ltd. The rest-of-world site calls Swissquote the Swiss leader in digital banking and the UK site offers award-winning platforms, without citing a source.
- 8 Swissquote Bank Europe legal documents page (opens in a new tab)
States that the Luxembourg bank’s forex and CFD account is limited to professional clients and eligible counterparties and is not available to retail investors. The footer says Swissquote Bank Europe is supervised in Luxembourg by the CSSF and is a member of the FGDL deposit guarantee scheme.
- 9 Swissquote Bank Ltd special terms and conditions for Forex and CFD (version 6.0) (opens in a new tab)
Govern forex and CFD trading with Swissquote Bank Ltd on its Advanced Trader and MetaTrader platforms. Maximum leverage may differ by client group and period. On default the bank may liquidate positions, which may lead to losses in excess of the client’s assets deposited with the bank.
- 10 Swissquote Ltd terms and conditions of business (opens in a new tab)
Swissquote Ltd is the counterparty to all CFD transactions. Client money is held at approved banks and segregated from the firm’s own funds under the FCA’s rules. Retail positions are closed when funds fall below half of the initial margin, and a retail client’s liability is limited to the funds in the CFD account. Clients can complain to the Financial Ombudsman Service, and the firm is covered by the FSCS for up to GBP 85,000. The firm may amend the agreement on notice, with effect from the date in the notice or immediately. The document is not dated.
- 11 Swissquote Capital Markets Ltd terms and conditions (opens in a new tab)
Client funds are held in segregated client accounts, possibly omnibus, with authorised credit institutions. Retail clients have negative balance protection per trading account, and retail leverage is limited to between 30:1 and 2:1 by instrument. Complaints can go to the Financial Ombudsman of Cyprus within four months. The company charges no withdrawal or inactivity fees and says a currency conversion fee may be charged. It may amend the agreement on notice, with effect from the date in the notice or immediately. The document is not dated.
- 12 Companies House: Swissquote Ltd (07710095) (opens in a new tab)
Incorporated on 19 July 2011; registered office Boston House, 63-64 New Broad Street, London EC2M 1JJ. Directors: Jude Bahnan, Markus Bürki, Alexandru Craciun, Jan Elias De Schepper, Jack Henry Rawlings and Peter Abraham Rosenstreich. Swissquote Group Holding Ltd is the person with significant control. Full accounts for 2025 were filed on 22 July 2026.
- 13 Swissquote Bank Ltd information sheet on the Financial Services Act (November 2021) (opens in a new tab)
States that Swissquote Bank Ltd, a wholly owned subsidiary of Swissquote Group Holding Ltd, is a bank supervised by FINMA, gives its address in Gland and its telephone numbers, and names the Swiss Banking Ombudsman as the independent mediator for disputes.
- 14 Swissquote Group Holding Ltd annual report 2025: corporate governance report (opens in a new tab)
Lists shareholders above 3% at 31 December 2025: co-founders Marc Bürki (11.15%, including options) and Paolo Buzzi (10.42%), UBS Fund Management (Switzerland) AG (5.41%) and BlackRock, Inc. (3.34%). Names the eight non-executive board members, chaired by Markus Dennler, and the executive management led by chief executive Marc Bürki, and describes the group’s subsidiaries.
- 15 Swissquote Group Holding Ltd annual report 2025: financial report (opens in a new tab)
Audited consolidated financial statements for 2025, with the report of the statutory auditor, PricewaterhouseCoopers Ltd, Lausanne. Total client assets were CHF 88.7 billion at 31 December 2025.
- 16 Swissquote Capital Markets disclosure and market discipline report for 2025 (opens in a new tab)
Annual Pillar III disclosures for 2025 under the Investment Firms Regulation, audited by the company’s external auditors.
- 17 esisuisse bank search: Swissquote Bank SA (opens in a new tab)
The Swiss banks’ deposit insurance scheme lists Swissquote Bank SA among its members and states that protection is limited to CHF 100,000 per client and bank.
- 18 Swissquote forex account types (Switzerland and rest of the world) (opens in a new tab)
Lists standard leverage of 1:100, a 100% maintenance margin and a 30% stop-out level for Standard, Premium and Prime accounts, custom leverage for professionals, an inactivity fee of 10 units a month after six months, and depositor protection up to CHF 100,000. The risk warning says losses are in theory unlimited, that clients may have to make additional payments, and that 68.22% of retail investors lost money on CFDs over the past 12 months.
- 19 Swissquote UK account types (opens in a new tab)
Lists a 100% maintenance margin, a 50% stop-out level, deposit protection up to GBP 85,000, negative balance protection and an inactivity fee of 10 units a month after six months. The page warns that 78.23% of retail investor accounts lose money when trading CFDs with this provider.
- 20 Swissquote EU forex and CFD account types (opens in a new tab)
Lists a 100% maintenance margin, a 50% stop-out level, deposit protection up to EUR 20,000 and negative balance protection. The page warns that 55.05% of retail investor accounts lose money when trading CFDs with this provider.
- 21 Investor Compensation Fund for IF clients: information (opens in a new tab)
Describes the Investor Compensation Fund for clients of Cyprus investment firms that are not credit institutions. Covered non-professional clients can claim the lower of 90% of their covered claims and EUR 20,000 if a member firm cannot meet its obligations.
- 22 Swissquote Capital Markets investor compensation fund policy (opens in a new tab)
States that Swissquote Capital Markets Limited is a member of the Investor Compensation Fund for clients of Cyprus investment firms and explains the claims process.
- 23 Swissquote forex trading conditions (rest of the world) (opens in a new tab)
Publishes spreads, swaps and commissions by account type and the inactivity fee, and says wire withdrawals take up to one working day, with fees depending on the currency.
- 24 Swissquote UK trading conditions (opens in a new tab)
Publishes spreads, swaps and commissions, the inactivity fee, and free wire deposits and withdrawals taking one to three working days.
- 25 Swissquote EU trading conditions (opens in a new tab)
Publishes spreads, swaps and commissions, and free wire withdrawals, handled on the day requested and taking one to three working days.
- 26 Swissquote Capital Markets deposits and withdrawals policy (opens in a new tab)
Withdrawal requests are processed on the day they are made during business hours; bank transfers usually leave within one working day and arrive in three to five working days, and card refunds take about one working day. Sets out when a withdrawal may be refused or delayed.
- 27 Searches of FINMA, FCA, CySEC, SFC and CVM records and the Indian and Malaysian alert lists for Swissquote companies (opens in a new tab)
On 4 October 2026 we searched CySEC’s 1,173 board decisions, the FCA’s list, the SFC register, the CVM’s declaratory acts, KNF’s lists and the Indian, Securities Commission Malaysia and Bank Negara Malaysia alert lists, and ran web searches for actions by FINMA, the FCA, CySEC, the CSSF, the DFSA, the SFC and MAS. We found no enforcement action against a Swissquote company that meets our threshold. SIX Exchange Regulation fined Swissquote Group Holding CHF 75,000 in November 2022 because an ad hoc announcement reached some recipients late; as a listing rule matter below our threshold for self-regulatory bodies, it is not recorded. A 2020 DFSA notice about Swissquote MEA is a rule modification, not enforcement.
- 28 Swissquote Bank Ltd general terms and conditions (November 2021) (opens in a new tab)
Transactions may lead to losses in excess of the amount deposited. Objections to statements must reach the bank’s head office in Gland within 30 days. The bank may amend the agreement on notice; changes are deemed approved if the client uses the platform or does not object within 30 days.
- 29 Swissquote UK complaints page (opens in a new tab)
Explains how to raise a complaint and that clients can refer it to the Financial Ombudsman Service after a final response or once eight weeks have passed, within six months of the final response.
- 30 Swissquote Capital Markets complaints handling policy (opens in a new tab)
Complaints go by form or email to complaints_sqcm@swissquote.com. Receipt is confirmed within five days with a reference number, and the company replies within two months, or at most three months. Clients may then go to the Financial Ombudsman of Cyprus within four months.
- 31 Ombudsman decisions: Swissquote Ltd, October 2023 to October 2026 (opens in a new tab)
Between 4 October 2023 and 4 October 2026 the ombudsman published three decisions about Swissquote Ltd and upheld none.
- 32 FCA firm-level complaints data 2025 H2 and Financial Ombudsman business complaints data (July 2025 to March 2026) (opens in a new tab)
Neither dataset includes Swissquote Ltd; both publish firm-level figures only above minimum complaint volumes.
- 33 Swissquote Bank Ltd forex and CFD execution policy (23 March 2026) (opens in a new tab)
States that the bank is the counterparty to clients’ forex and CFD transactions, that best execution does not apply to them, and that it hedges its risk with third-party liquidity providers.
- 34 Swissquote Ltd order execution policy disclosure (opens in a new tab)
States that Swissquote Ltd deals as principal and is the counterparty and sole execution venue for all client orders.
- 35 Swissquote Ltd conflicts of interest policy disclosure (opens in a new tab)
Summarises how Swissquote Ltd identifies and manages conflicts of interest with its clients.
- 36 Swissquote Capital Markets order execution policy (opens in a new tab)
Explains the execution factors and the venues and counterparties the company uses for clients’ CFD orders.
- 37 Swissquote Ltd forex product guide (February 2026) (opens in a new tab)
Lists per-instrument margin requirements of 3.33% and above. Its general text, shared with the bank’s guide, still describes a default 1% margin (100:1 leverage) at Swissquote Bank and says losses can exceed deposits.
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