HYCM Capital Markets (UK) Limited
Financial Conduct Authority (FCA) · Reference 186171 3
First authorised on 1 December 2001, according to the FCA’s list.
Authorised Verified on register, 7 Oct 2026
HYCM
HYCM is a forex and CFD broker brand run from London. UK clients deal with HYCM Capital Markets (UK) Limited, authorised by the FCA, and clients elsewhere with HYCM Capital Markets S.R.L., a Costa Rica company that holds no financial licence; HYCM also names a company in the Dubai International Financial Centre regulated by the DFSA. Formerly part of the Henyep group, HYCM has been owned since January 2024, after a management buyout, by Able Trillion Incorporated of the British Virgin Islands, controlled by Stavros Lambouris.
Research-based assessment This profile has not completed TTI’s on-site verification and 30-day platform review. How TTI verification works
Verified licences
| Regulator | Licence | Legal entity | Register status | Source |
|---|---|---|---|---|
| Financial Conduct Authority (FCA) | 186171 | HYCM Capital Markets (UK) Limited | Authorised Checked 7 Oct 2026 | Register entry for HYCM Capital Markets (UK) Limited (opens in a new tab) 3 |
Each licence was matched on the regulator’s own register on the date shown. Unverified claims are listed under Regulation and legal entities.
Assessment summary
HYCM’s UK company is on the FCA’s register; we could not check the DFSA licence of its Dubai company, and HYCM Capital Markets S.R.L., the Costa Rica company named on the international site, holds no financial licence. UK clients get segregated client money under the FCA’s rules, negative balance protection, the FSCS and the Financial Ombudsman Service. The Costa Rica agreement also resets negative balances, but it has no segregation terms, no compensation scheme and no independent complaints body. The UK company’s accounts name its owner, Stavros Lambouris, through Able Trillion Incorporated after a 2024 management buyout, and say it deals on behalf of a related Dubai company for a fee. HYCM is on Indian and Malaysian lists of unauthorised platforms. Its site calls HYCM multi-regulated and part of a 40-year-old conglomerate, which does not reflect how international clients are served or who now owns it. HYCM gave up its Cyprus licence in 2024. HYCM’s website refuses our requests, so we relied on archived copies of its pages and on its documents.
Key positives
- Ultimate ownership can be identified 91011
The UK company’s audited accounts name Able Trillion Incorporated (British Virgin Islands) as its immediate controlling party and S. Lambouris as the ultimate controlling party, and Companies House records Stavros Lambouris as holding 75% or more of its shares and votes since 1 January 2024, after a management buyout from the former holding company, Henyep Development Holdings.
- Authorisations are current and unrestricted 35
The FCA lists the UK company as authorised, with no restriction shown. CySEC withdrew the licence of the former EU company, HYCM (Europe) Ltd, in June 2024 at the company’s own request.
- Retail clients have negative balance protection 28
Both the UK and the Costa Rica agreements reset negative balances to zero across a client’s accounts; we found no client terms for the Dubai company.
- A complaints procedure is published 221
The UK complaints procedure routes complaints from customer services to the compliance department, with a final response within eight weeks; the Costa Rica agreement promises a written response within 14 days.
- Costs are disclosed before account opening 15161724
The account types page and the UK costs disclosure publish spreads by account, commissions (USD 4 per round lot on forex, USD 5 on metals and commodities), how overnight financing is calculated, withdrawal fees and the USD 10 monthly inactivity fee, and say HYCM charges no currency conversion fee. The Costa Rica terms charge the inactivity fee after 90 days.
Key concerns
- Named on the Reserve Bank of India’s alert list of unauthorised forex platforms 18
Reduced the enforcement dimension by 2 points (low severity, 0.9 years before the review).
- Listed on the Securities Commission Malaysia Investor Alert List 19
Reduced the enforcement dimension by 1 points (low severity, 5.8 years before the review, counted at half weight).
- Client-facing entities appear on the regulator’s register 1234
Partly met We matched HYCM Capital Markets (UK) Limited on the FCA’s list of investment firms. We could not check the DFSA licence of the Dubai company, because the DFSA refuses our requests, and HYCM Capital Markets S.R.L., which serves international clients, holds no licence.
- Complaint data is disclosed 23
Not met We found no complaint statistics published by HYCM, and its UK company is not in the FCA’s or the ombudsman’s firm-level tables.
- Banking and custody arrangements are disclosed 26814
Not met HYCM says client funds are kept in tier-1 banks, but neither the UK client funds notice nor the agreements name a bank.
Breakdown by dimension
Each dimension is scored from its criteria, then weighted. Dimensions without enough evidence are left out and the remaining weights are rescaled. Open a dimension to see every criterion, our rationale and the sources.
Regulatory status and licence verification 26% of score Whether the firm’s licences exist, are current and cover what it offers.
- Partly met
Client-facing entities appear on the regulator’s register 1234
We matched HYCM Capital Markets (UK) Limited on the FCA’s list of investment firms. We could not check the DFSA licence of the Dubai company, because the DFSA refuses our requests, and HYCM Capital Markets S.R.L., which serves international clients, holds no licence.
- Met
- Partly met
- Partly met
Regulatory claims on the website are accurate 134
The FCA licence HYCM claims matches the register, and its regulation page lists the Costa Rica company without claiming a licence for it. We could not confirm the DFSA licence claimed for HYCM Capital Markets (DIFC) Limited; the latest archived copy of the DFSA register (May 2025) lists that reference under the name HYCM Limited.
- Partly met
Clients can tell which regulated entity serves them 12678
HYCM’s footer and help centre say HYCM is the trading name of the UK and Costa Rica companies, the regulation page lists the UK, Dubai and Costa Rica companies, and each agreement names its contracting company. The pages we could read do not say which clients each company serves.
Criteria and their weighting are explained in the methodology.
Corporate transparency and ownership 13% of score Whether you can find out who owns and runs the firm.
- Partly met
Legal entity details are published 1289
The Costa Rica company’s documents give its full name, registration number and registered office. The UK documents give the company’s name, FCA number and a trading address but not its company number, and HYCM gives only a name and DFSA number for the Dubai company.
- Met
Ultimate ownership can be identified 91011
The UK company’s audited accounts name Able Trillion Incorporated (British Virgin Islands) as its immediate controlling party and S. Lambouris as the ultimate controlling party, and Companies House records Stavros Lambouris as holding 75% or more of its shares and votes since 1 January 2024, after a management buyout from the former holding company, Henyep Development Holdings.
- Partly met
Group structure is explained 1710111213
HYCM says the HYCM Capital Markets Group holds controlling interests in the UK and Costa Rica companies, and its regulation page lists the Dubai company. It does not name Able Trillion Incorporated or HYCM DMCC, on whose behalf the UK company deals according to its accounts, and its help centre still describes HYCM as part of an international conglomerate with a 40-year background in financial services, property and charity, although HYCM was bought from its former holding company in a management buyout in 2024.
- Partly met
- Partly met
Financial statements are available 10
The UK company files audited accounts at Companies House (latest to 31 December 2025, with an unqualified opinion from Moore Kingston Smith LLP). We found no financial statements for the Costa Rica company, which serves international clients, or for the Dubai companies.
Criteria and their weighting are explained in the methodology.
Client fund protections and disclosed safeguards 13% of score What protects client money if something goes wrong.
- Partly met
Client money segregation is disclosed 281014
The UK agreement and client funds notice hold retail client money in segregated client bank accounts under the FCA’s rules, reconciled daily. The Costa Rica agreement contains no segregation terms: client money may be held with a bank or third party outside Costa Rica, and clients may have only an unsecured claim if it fails.
- Met
- Partly met
- Not met
- Met
Withdrawal terms are disclosed 28151617
The UK costs disclosure sets out withdrawal fees by method (free by card, 1% by e-wallet above USD 5,000, USD 30 on bank wires under USD 300), and both agreements say approved withdrawals are paid within seven business days, to the original card or bank account.
Criteria and their weighting are explained in the methodology.
Enforcement and substantiated adverse findings 13% of score Regulator warnings, enforcement actions and final legal findings on record.
Starts at 100 and loses points for each substantiated adverse finding by severity and age. Allegations, complaints and clone warnings never count. Total deducted: 3 points.
- Met
Warning lists and enforcement records have been searched 5181920
We searched CySEC’s board decisions, the CVM’s acts, KNF’s lists, the Japan FSA’s list of warned firms and the Indian and Malaysian alert lists, and ran web searches for actions by the FCA, the DFSA, the CNMV and others. We found the Indian and Malaysian alert-list entries. Warnings about clones of HYCM are not findings about the firm.
- Regulator warning
Named on the Reserve Bank of India’s alert list of unauthorised forex platforms 18
19 Nov 2025. Reduced the enforcement dimension by 2 points (low severity, 0.9 years before the review).
- Regulator warning
Listed on the Securities Commission Malaysia Investor Alert List 19
1 Jan 2021. Reduced the enforcement dimension by 1 points (low severity, 5.8 years before the review, counted at half weight).
Criteria and their weighting are explained in the methodology.
Complaint handling and documented resolutions 8% of score How the firm handles complaints, and what independent records show.
- Met
- Partly met
- Not determined
Independent complaint outcomes show no adverse pattern 22
The ombudsman published no decisions about HYCM’s UK company, under its current or former name, between October 2023 and October 2026.
- Not met
Complaint data is disclosed 23
We found no complaint statistics published by HYCM, and its UK company is not in the FCA’s or the ombudsman’s firm-level tables.
Criteria and their weighting are explained in the methodology.
Trading terms and operational transparency 8% of score Whether costs, execution and risks are disclosed before you sign up.
- Met
Costs are disclosed before account opening 15161724
The account types page and the UK costs disclosure publish spreads by account, commissions (USD 4 per round lot on forex, USD 5 on metals and commodities), how overnight financing is calculated, withdrawal fees and the USD 10 monthly inactivity fee, and say HYCM charges no currency conversion fee. The Costa Rica terms charge the inactivity fee after 90 days.
- Partly met
An order execution policy is published 102526
The UK and Costa Rica execution policies say HYCM is the counterparty and sole execution venue and explain the execution factors, and the Costa Rica policy says each order is mirrored with a hedging counterparty that it does not name. The UK accounts say the UK company deals on behalf of a related Dubai company, HYCM DMCC, for a fee, an arrangement the execution policy does not mention.
- Met
- Partly met
Leverage and margin terms are disclosed 268
The UK agreement closes positions when equity falls below 50% of the margin requirement, and the home page advertised maximum leverage of 1:30. The Costa Rica agreement sets the close-out level at the margin requirement but lets HYCM change it without notice, and leaves maximum leverage to the website.
- Partly met
Criteria and their weighting are explained in the methodology.
Public disclosures and communication 4% of score Whether public claims hold up and the firm communicates openly.
- Partly met
Marketing claims are accurate and attributable 12612
HYCM calls itself a multi-regulated provider and advertises maximum fund security and client funds kept in tier-1 banks, but international clients contract with a Costa Rica company that holds no licence and whose agreement has no segregation terms, and no bank is named. Its award counts (over 15 in the help centre, 25 or more on the home page) are not attributed.
- Partly met
An address and working contact channels are published 8927
HYCM publishes phone numbers, email contacts and live chat, but gives different London addresses: St Clement’s House, Clement’s Lane on its contact page (October 2025) and 51 Moorgate in its UK documents (March 2026), while the registered office at Companies House is in Bermondsey Street.
- Partly met
Criteria and their weighting are explained in the methodology.
On-site office verification 5% of score What our visit confirmed in person: a real, staffed office of the assessed entity, not a ghost address.
We have not checked this firm’s office in person, so this dimension scores zero. We check offices through our on-site verification programme.
- Not met
Real office at the stated address, not a ghost address
- Not met
Office of the assessed entity
- Not met
Staffed and operating
Criteria and their weighting are explained in the methodology.
On-site assessment and platform testing 10% of score What our on-site checks and 30-day platform testing found.
We have not completed an on-site assessment of this firm, so this dimension does not count and its weight is shared among the others.
- Not determined
Company identity
- Not determined
Regulatory claims
- Not determined
Office visit
- Not determined
Account opening
- Not determined
Platform usability
- Not determined
Costs and disclosures
- Not determined
Customer support
- Not determined
Deposits and withdrawals
- Not determined
Trading functions
- Not determined
Complaints process
Criteria and their weighting are explained in the methodology.
Regulation and legal entities
A brand can trade through several companies, each licensed in a different place with different protections. Check which entity your account would be with.
HYCM Capital Markets S.R.L.
No licence recorded for this entity.
HYCM Capital Markets (DIFC) Limited
Dubai Financial Services Authority (DFSA) · Reference F000048 1
Stated by HYCM. The DFSA refuses our requests; the latest archived copy of its register entry (14 May 2025, older than our 12-month limit) lists reference F000048 under the name HYCM Limited, licensed on 19 September 2006 to arrange deals in investments, with a retail client endorsement.
Claimed by the firm, not yet verified
HYCM (Europe) Ltd
No licence recorded for this entity.
HYCM DMCC
No licence recorded for this entity.
Able Trillion Incorporated
No licence recorded for this entity.
Dated findings
Warnings, enforcement actions, legal findings, allegations and complaint records are labelled separately. What each label means.
Regulator warning Active
Named on the Reserve Bank of India’s alert list of unauthorised forex platforms 18
The Reserve Bank of India’s Alert List, updated as on 19 November 2025, includes HYCM Capital Markets (https://hycm.com) among entities that are neither authorised to deal in forex under the Foreign Exchange Management Act nor authorised to operate a forex trading platform in India. The list warns residents but does not allege fraud.
Regulator warning Active
Listed on the Securities Commission Malaysia Investor Alert List 19
The Securities Commission Malaysia’s Investor Alert List includes “HYCM” (https://www.hycm.com/en) for carrying on unregulated activities. The list records the entry under the year 2021 without a specific date; we use 1 January 2021. The entry was still on the copy of the list downloaded on 4 October 2026.
Company response
Firms can respond to their profile and to any finding. No response has been published for HYCM. How firms can respond.
Assessment history
| Review date | Result | Methodology | Status |
|---|---|---|---|
| 7 Oct 2026 | Trust score 76 out of 100 Sound | 1.2 | Current |
Corrections and updates
No corrections have been made to this profile.
Sources
- 1 HYCM: regulations and licences page (archived copy, 8 October 2025) (opens in a new tab)
An Internet Archive copy, taken on 8 October 2025, of the Swedish-language version of HYCM’s regulation page; hycm.com refuses our requests and the English version has no copy from the last 12 months. It says the HYCM group has regulated companies in the UK and the UAE: HYCM Capital Markets (UK) Limited, authorised by the FCA (FRN 186171), and HYCM Capital Markets (DIFC) Limited, authorised by the DFSA (F000048). It lists HYCM Capital Markets S.R.L., registered in Costa Rica (3-102-883933), as another registered company, without a licence.
- 2 HYCM Capital Markets S.R.L. customer agreement (version 1 August 2025) (opens in a new tab)
Agreement with HYCM Capital Markets S.R.L. (Costa Rica, 3-102-883933, Avenida Escazú, Building 102, Tower 2, Office 309, San José). It names no regulator or licence. Client money may be held with an approved bank or third party, possibly outside Costa Rica; the agreement contains no segregation terms and warns that clients may have only an unsecured claim if such a bank fails. A negative balance protection mechanism resets negative balances to zero across a client’s accounts. Positions may be closed when the margin level reaches the close-out level, which equals the margin requirement unless HYCM changes it without notice. Withdrawals are paid within seven business days. Accounts inactive for 90 days pay USD 10 a month. Complaints go to customer support and the complaints manager, with a written response within 14 days; no ombudsman or independent dispute body is named. Changes take effect ten business days after notice, or immediately for margin and execution policy changes.
- 3 Financial Services Register: investment firms list (CSV), data as at 3 October 2026 (opens in a new tab)
Shows HYCM Capital Markets (UK) Limited (FRN 186171), first authorised on 1 December 2001, with status Authorised.
- 4 DFSA public register: firm F000048 (archived copy, 14 May 2025) (opens in a new tab)
An Internet Archive copy, taken on 14 May 2025, of the DFSA register entry that was titled Henyep Capital Markets (DIFC) Limited in 2020; the DFSA refuses our requests and we found no copy from the last 12 months. It lists HYCM Limited, a DIFC company trading as HYCM, under reference F000048, licensed on 19 September 2006 to arrange deals in investments (futures, shares, units) with an endorsement for retail clients, at Tenancy 903, Level 9, Liberty House, DIFC. Because it is more than 12 months old we do not use it to verify the licence.
- 5 CySEC decision: withdrawal of the authorisation of HYCM (Europe) Ltd (opens in a new tab)
On 10 June 2024 CySEC withdrew the Cyprus investment firm authorisation 259/14 of HYCM (Europe) Ltd because the company had expressly renounced it; announced on 18 June 2024.
- 6 HYCM: home page (archived copy, 10 January 2026) (opens in a new tab)
An Internet Archive copy, taken on 10 January 2026, of the English home page. Its title calls HYCM a “Multi-Regulated Forex & CFD Provider”, and it advertises negative balance protection, “Client Funds Kept in Tier-1 Banks”, “Maximum fund security”, “25+ Global Awards” and “40+ years of Group cumulative experience”, a USD 20 minimum deposit and maximum leverage of 1:30. The footer carries a general high-risk warning without a loss percentage, says HYCM does not serve residents of Afghanistan, Belgium, Hong Kong, the United States and some other regions, and names HYCM Capital Markets S.R.L., registered in Costa Rica (3-102-883933).
- 7 HYCM help centre: HYCM Capital Markets S.R.L. documents (archived copy, 7 October 2025) (opens in a new tab)
An Internet Archive copy, taken on 7 October 2025; the help centre refuses our requests. It lists the Costa Rica company’s customer agreement, terms of business, legal documents and anti-money laundering notice. The legal footer says HYCM is the trading name of HYCM Capital Markets (UK) Limited (FCA 186171) and HYCM Capital Markets S.R.L. (Costa Rica, 3-102-883933), and that the HYCM Capital Markets Group is a holding company with controlling interests in both. Its risk warning says that between 73 and 76% of retail investor accounts lose money when trading CFDs, without naming a provider.
- 8 HYCM Capital Markets (UK) Limited customer agreement for retail clients (version March 2026) (opens in a new tab)
Agreement with HYCM Capital Markets (UK) Limited (FCA 186171, 51 Moorgate, London EC2R 6LL); it does not give the company’s registration number. Retail client money is held in client bank accounts under the FCA’s client money rules, pooled with other clients’ money and reconciled daily; part may be placed in deposits of 30 to 95 days. Retail clients have negative balance protection across their accounts. Positions are closed when equity falls below 50% of the margin requirement. Eligible clients are covered by the FSCS up to £85,000 and may complain to the Financial Ombudsman Service. Withdrawals are paid within seven business days. Changes take effect ten business days after notice, or immediately for margin and execution policy changes.
- 9 Companies House: HYCM Capital Markets (UK) Limited (02878581) (opens in a new tab)
Incorporated on 8 December 1993 and named Henyep Capital Markets (UK) Limited until 18 January 2022. Registered office 5 Market Yard Mews, 194-204 Bermondsey Street, London SE1 3TQ. Directors: Stavros Lambouris (since 10 January 2024) and Marcin Piotr Swanson-Zajac (since 21 August 2024); secretary Nisha Vaya. Stavros Lambouris has been the person with significant control, holding 75% or more of the shares and votes, since 1 January 2024, when Sheen Charm Chiu ceased to be one; Roger Andrew Bach was also registered from 1 January to 28 June 2024.
- 10 HYCM Capital Markets (UK) Limited: annual report and financial statements for the year to 31 December 2025 (opens in a new tab)
Filed on 4 May 2026 as a scanned document, which we read with text recognition. Moore Kingston Smith LLP gave an unqualified opinion. The company provides execution-only dealing services in CFDs for retail and professional clients on behalf of a fellow group company, HYCM DMCC, which pays it a cost-plus fee that is its only income (£981,137 in 2025); the loss for the year was £236,304 (2024: profit of £1,250,050). Client bank accounts held under the FCA’s client asset rules totalled £398,850 at the year end. The immediate controlling party is Able Trillion Incorporated (British Virgin Islands), which does not prepare consolidated accounts, and the ultimate controlling party is S. Lambouris. The company sold its shares in HYCM Capital Markets (DIFC) Limited to Able Trillion in 2024.
- 11 HYCM Capital Markets (UK) Limited: annual report and financial statements for the year to 31 December 2024 (opens in a new tab)
Filed on 1 May 2025 as a scanned document, which we read with text recognition. Says that on 1 January 2024 Able Trillion Incorporated (British Virgin Islands) acquired all of HYCM from the former ultimate holding company, Henyep Development Holdings Limited, in a management buyout by two long-serving senior managers, Roger Bach and Stavros Lambouris, and that Stavros Lambouris took full control when Roger Bach retired in September 2024. On the same date the company sold its subsidiary HYCM Limited to Able Trillion, and during 2024 it also sold HYCM Capital Markets (DIFC) Limited to Able Trillion.
- 12 HYCM help centre: how long has HYCM been established? (archived copy, 7 October 2025) (opens in a new tab)
An Internet Archive copy, taken on 7 October 2025. Says HYCM, headquartered in the City of London, is part of the HYCM Capital Markets Group, “an international conglomerate with a 40 year background in businesses including financial services, property and charity”, and has won over 15 awards, without naming them.
- 13 GLEIF: HYCM companies (opens in a new tab)
Records HYCM Capital Markets (UK) Limited (LEI 213800VXEUCGD61KDH27, formerly Henyep Capital Markets (UK) Limited), which reports no consolidating parent; HYCM DMCC (Dubai, DMCC2229, formerly Henyep DMCC, created on 21 June 2010, Jumeirah Bay Tower X3, Office 2705, Jumeirah Lakes Towers), whose parent has no LEI; and lapsed records for HYCM (Europe) Ltd (Cyprus, HE 332868) and HYCM Ltd (Cayman Islands, 1442313).
- 14 HYCM Capital Markets (UK) Limited: protecting client funds (version 2.0) (opens in a new tab)
Retail client money is held in segregated bank accounts under trust, separately from HYCM’s own funds, and reconciled daily under the FCA’s client asset rules; a shortfall may be covered by the FSCS up to £85,000. No bank is named.
- 15 HYCM Capital Markets S.R.L. terms of business (August 2025) (opens in a new tab)
Sets a USD 20 minimum deposit, a monthly inactivity fee of USD 10 after 90 days without activity, a USD 30 charge on bank transfer withdrawals under USD 300 after trading and a USD 50 charge for closing accounts of residents of excluded countries. Withdrawals are paid only to the original card or bank account. HYCM reserves the right to change the terms with or without notice.
- 16 HYCM Capital Markets (UK) Limited terms of business (version March 2026) (opens in a new tab)
Sets a USD 20 minimum deposit, a monthly inactivity fee of USD 10 after 365 days without activity and a USD 30 charge on bank transfer withdrawals under USD 300 after trading; withdrawals are paid only to the original card, e-wallet or bank account. Names the UK website as www.hycm.co.uk.
- 17 HYCM Capital Markets (UK) Limited ex-ante costs and charges disclosure (May 2026) (opens in a new tab)
No deposit fees; withdrawals are free by card, cost 1% by e-wallet above USD 5,000 and USD 30 by bank wire under USD 300. Sets out spreads by account type, commissions of USD 4 per round lot on forex, stocks and indices and USD 5 on commodities, how overnight financing is calculated and the USD 10 monthly dormant fee, and says HYCM charges no currency conversion fee or mark-up.
- 18 Alert List (updated as on 19 November 2025) (opens in a new tab)
Lists entities that are neither authorised to deal in forex under the Foreign Exchange Management Act nor authorised to operate electronic trading platforms for forex in India. Entry 68 is HYCM Capital Markets, https://hycm.com.
- 19 Investor Alert List (opens in a new tab)
The copy of the list downloaded on 4 October 2026 includes an entry dated 2021 for “HYCM” (https://www.hycm.com/en) for carrying on unregulated activities.
- 20 Searches of CySEC, CVM, KNF and Japanese records and the Indian and Malaysian alert lists for HYCM (opens in a new tab)
On 7 October 2026 we searched CySEC’s 1,173 board decisions (2014 to 2026), the CVM’s declaratory acts, KNF’s brokerage and penalty lists, the Japan FSA’s list of warned unregistered firms (25 September 2026) and the Reserve Bank of India, Securities Commission Malaysia and Bank Negara Malaysia alert lists for HYCM and Henyep, and ran web searches for actions by the FCA, the DFSA, the CNMV and others. We found the Indian and Malaysian alert-list entries, and CySEC’s 2024 withdrawal of HYCM (Europe) Ltd’s licence at the company’s own request, which is not a finding. FCA warnings about clones of HYCM and a CNMV warning of 17 March 2025 about hycmcapitalmarkets.com concern impersonators and are not findings about HYCM.
- 21 HYCM Capital Markets (UK) Limited complaints procedure (version March 2026) (opens in a new tab)
Complaints go to customer services and then to the compliance department (complaints@uk.hycm.com), which gives a final response within eight weeks; clients may then refer the complaint to the Financial Ombudsman Service within six months.
- 22 Ombudsman decisions: Henyep Capital Markets (UK) Limited and HYCM Limited, October 2023 to October 2026 (opens in a new tab)
Between 4 October 2023 and 4 October 2026 the ombudsman published no decisions about Henyep Capital Markets (UK) Limited, the UK company’s former name, or about HYCM Limited; its business list has no entry under the UK company’s current name.
- 23 FCA firm-level complaints data 2025 H2 and Financial Ombudsman business complaints data (July 2025 to March 2026) (opens in a new tab)
Neither dataset includes HYCM Capital Markets (UK) Limited under its current or former name; both publish firm-level figures only above minimum complaint volumes.
- 24 HYCM: account types (archived copy, 8 October 2025) (opens in a new tab)
An Internet Archive copy, taken on 8 October 2025. Compares the Fixed account (spreads from 1.5 pips, no commission), the Classic account (variable spreads from 1.2 pips, no commission) and the Raw account (from 0.1 pips plus a commission of USD 4 per round lot on forex and USD 5 on metals), each with a USD 20 minimum deposit, and advertises negative balance protection and “Tier-1 Client Fund Security”.
- 25 HYCM Capital Markets S.R.L. order execution policy (August 2025) (opens in a new tab)
HYCM is the counterparty to every trade and the sole execution venue, with prices from third-party liquidity providers; on receiving an order it opens an identical order with its hedging counterparty, which is not named. The policy explains the execution factors.
- 26 HYCM Capital Markets (UK) Limited order execution policy (version 1.0, March 2026) (opens in a new tab)
HYCM always acts as principal and is the sole execution venue for client orders; the policy explains the execution factors and risks. Its risk warning says 86% of retail investor accounts lose money when trading CFDs with this provider.
- 27 HYCM: contact page (archived copy, 8 October 2025) (opens in a new tab)
An Internet Archive copy, taken on 8 October 2025. Gives the phone number +44 203 996 4943, email contacts for support, account opening and complaints, and the group’s offices: HYCM headquarters at St Clement’s House, 27-28 Clement’s Lane, London EC4N 7AE; Dubai at Liberty House, DIFC; Kuwait; and the group headquarters at Nine Queens Road Central, Hong Kong. The footer names HYCM Capital Markets S.R.L.
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