Capital.com is a CFD and spread betting platform launched in 2016 and headquartered in Limassol. EU clients deal with Capital Com SV Investments Ltd or Capital Com Group Ltd (both CySEC), UK clients with Capital Com (UK) Limited (FCA, according to the firm), Australian clients with Capital Com Australia Pty Ltd (ASIC), UAE clients with Capital Com MENA Securities Trading LLC and international clients with Capital Com Online Investments Ltd in the Bahamas. Companies House names Viktor Prokopenya as the UK company’s controller.
Research-based assessment This profile has not completed TTI’s on-site verification and 30-day platform review. How TTI verification works
| Regulator | Licence | Legal entity | Register status | Source |
|---|---|---|---|---|
| Cyprus Securities and Exchange Commission (CySEC) | 319/17 | Capital Com SV Investments Ltd | Authorised Checked 4 Oct 2026 | Register entry for Capital Com SV Investments Ltd (opens in a new tab) 2 |
| Cyprus Securities and Exchange Commission (CySEC) | 463/25 | Capital Com Group Ltd | Authorised Checked 4 Oct 2026 | Register entry for Capital Com Group Ltd (opens in a new tab) 3 |
| Australian Securities and Investments Commission (ASIC) | AFSL 513393 | Capital Com Australia Pty Ltd | Authorised Checked 4 Oct 2026 | Register entry for Capital Com Australia Pty Ltd (opens in a new tab) 4 |
| Securities Commission of The Bahamas (SCB) | SIA-F245 | Capital Com Online Investments Ltd | Authorised Checked 4 Oct 2026 | Register entry for Capital Com Online Investments Ltd (opens in a new tab) 5 |
Each licence was matched on the regulator’s own register on the date shown. Unverified claims are listed under Regulation and legal entities.
Capital.com runs its business through companies in Cyprus, the UK, Australia, the UAE and the Bahamas. The Cyprus, Australian and Bahamas licences match their registers, but Capital Com (UK) Limited is missing from the FCA’s list of investment firms and we could not confirm its authorisation on the FCA register. Every company’s terms provide segregated client money and negative balance protection for retail clients, and UK and EU clients also have compensation schemes and an ombudsman; clients of the UAE and Bahamas companies have neither, and the Bahamas company offers leverage up to 1:200. The regulatory record is light: a EUR 10,000 CySEC fine in 2022 for late suspicious transaction reports and a 2023 ASIC report on self-reported leverage breaches that were compensated. UK ombudsman outcomes are reasonable, with 3 of 8 decisions upheld. Viktor Prokopenya controls the UK company, but the group structure is not set out in one place, and the Cyprus and Bahamas terms allow material changes on 48 hours’ notice.
Each regional site and set of terms names the contracting company and its regulator. The EU site names both Cyprus companies, each with its own documents.
Each company’s terms hold retail client money in segregated client accounts: under the FCA’s rules in the UK, CySEC’s in Cyprus, in a trust account in Australia, and in client money accounts in the UAE and the Bahamas. Professional clients in the UK and Cyprus may agree to title transfer instead.
Companies House names Viktor Prokopenya as the person with significant control of the UK company, with 75% or more of shares and votes; the UK disclosures say the company is wholly owned by Capital Com Investments Limited. Mr Prokopenya also sits on the Cyprus company’s board.
The licences we could check are current, with no suspension or restriction shown.
The sites and terms give the full names, registration numbers and addresses of the UK, Cyprus, Australian, UAE and Bahamas companies.
Reduced the enforcement dimension by 5 points (moderate severity, 4.6 years before the review, counted at half weight).
Reduced the enforcement dimension by 2 points (low severity, 2.9 years before the review).
Partly met We matched both Cyprus companies on CySEC’s register, Capital Com Australia in ASIC’s data and Capital Com Online Investments on the Bahamas regulator’s list. Capital Com (UK) Limited is not in the FCA’s list of investment firms and we could not load its register page, and we did not check the UAE company’s licence.
Not met Capital.com says client money is spread across several regulated banks, and the Australian company passes margin to licensed clearing providers, but we found no named banks or providers.
Partly met The CySEC, ASIC and Bahamas licence claims match the registers. We could not confirm the FCA authorisation the UK site states, or the UAE licence.
Each dimension is scored from its criteria, then weighted. Dimensions without enough evidence are left out and the remaining weights are rescaled. Open a dimension to see every criterion, our rationale and the sources.
Whether the firm’s licences exist, are current and cover what it offers.
Client-facing entities appear on the regulator’s register 123456
We matched both Cyprus companies on CySEC’s register, Capital Com Australia in ASIC’s data and Capital Com Online Investments on the Bahamas regulator’s list. Capital Com (UK) Limited is not in the FCA’s list of investment firms and we could not load its register page, and we did not check the UAE company’s licence.
Criteria and their weighting are explained in the methodology.
Whether you can find out who owns and runs the firm.
Ultimate ownership can be identified 151617
Companies House names Viktor Prokopenya as the person with significant control of the UK company, with 75% or more of shares and votes; the UK disclosures say the company is wholly owned by Capital Com Investments Limited. Mr Prokopenya also sits on the Cyprus company’s board.
Group structure is explained 81618
The UK disclosures name the UK company’s parent, and the sites list the group’s offices, but we found no published chart linking the operating companies to their holding companies, and the EU site does not explain how clients are split between the two Cyprus companies.
Criteria and their weighting are explained in the methodology.
What protects client money if something goes wrong.
Client money segregation is disclosed 71112131920
Each company’s terms hold retail client money in segregated client accounts: under the FCA’s rules in the UK, CySEC’s in Cyprus, in a trust account in Australia, and in client money accounts in the UAE and the Bahamas. Professional clients in the UK and Cyprus may agree to title transfer instead.
Criteria and their weighting are explained in the methodology.
Regulator warnings, enforcement actions and final legal findings on record.
Starts at 100 and loses points for each substantiated adverse finding by severity and age. Allegations, complaints and clone warnings never count. Total deducted: 7 points.
CySEC fines Capital Com SV Investments EUR 10,000 for late suspicious transaction reports 24
14 Mar 2022. Reduced the enforcement dimension by 5 points (moderate severity, 4.6 years before the review, counted at half weight).
Capital Com Australia compensated clients after self-reporting CFD leverage limit breaches 25
9 Nov 2023. Reduced the enforcement dimension by 2 points (low severity, 2.9 years before the review).
Criteria and their weighting are explained in the methodology.
How the firm handles complaints, and what independent records show.
Independent complaint outcomes show no adverse pattern 31
The ombudsman upheld 3 of the 8 decisions it published on Capital Com (UK) Limited in three years (37.5%).
Complaint data is disclosed 32
We found no complaint statistics published by Capital.com, and its UK company is below the thresholds for the FCA’s and the ombudsman’s firm-level tables. AFCA publishes complaint figures for the financial firms that are its members, but its data site refused our requests, so we could not check the Australian company.
Criteria and their weighting are explained in the methodology.
Whether costs, execution and risks are disclosed before you sign up.
Leverage and margin terms are disclosed 11132036
The EU leverage policy gives a 100% margin call and a 50% close-out, with retail limits by instrument, and the Bahamas terms give retail leverage of up to 1:200 (1:20 on crypto) and a 50% close-out. The UK terms point to margin tiers on the website, and we did not find the UK and UAE maximum leverage in the documents we read.
Risk warnings are clear and current 68
The UK site shows that 65% of retail accounts lose money and the EU site 74% for Capital Com SV Investments, but for Capital Com Group Ltd, licensed in November 2025, the EU site says only that the vast majority of retail investor accounts lose money, without a percentage.
Criteria and their weighting are explained in the methodology.
Whether public claims hold up and the firm communicates openly.
Criteria and their weighting are explained in the methodology.
What our visit confirmed in person: a real, staffed office of the assessed entity, not a ghost address.
We have not checked this firm’s office in person, so this dimension scores zero. We check offices through our on-site verification programme.
Real office at the stated address, not a ghost address
Office of the assessed entity
Staffed and operating
Criteria and their weighting are explained in the methodology.
What our on-site checks and 30-day platform testing found.
We have not completed an on-site assessment of this firm, so this dimension does not count and its weight is shared among the others.
Company identity
Regulatory claims
Office visit
Account opening
Platform usability
Costs and disclosures
Customer support
Deposits and withdrawals
Trading functions
Complaints process
Criteria and their weighting are explained in the methodology.
A brand can trade through several companies, each licensed in a different place with different protections. Check which entity your account would be with.
Financial Conduct Authority (FCA) · Reference 793714 6
Capital.com states this FCA number. The firm is not in the FCA’s list of investment firms (data as at 3 October 2026), and the FCA register page needs a browser, so we could not confirm its status.
Cyprus Securities and Exchange Commission (CySEC) · Reference 319/17 2
Cyprus Securities and Exchange Commission (CySEC) · Reference 463/25 3
Australian Securities and Investments Commission (ASIC) · Reference AFSL 513393 4
Licence start date 16 June 2021.
Capital Market Authority (CMA) · Reference 20200000176 7
First Category (dealing in securities); also Fifth Category licence 20200000471 (arrangement and advice)
Issued by the Securities and Commodities Authority, renamed the Capital Market Authority on 1 January 2026. We did not check its register.
Securities Commission of The Bahamas (SCB) · Reference SIA-F245 5
Dealing in capital market instruments as agent or principal, arranging deals, trading CFDs
Listed by the SCB as at 31 August 2026; the licence number is the company’s own (the list shows none).
No licence recorded for this entity.
Warnings, enforcement actions, legal findings, allegations and complaint records are labelled separately. What each label means.
On 9 November 2023 ASIC reported that Capital Com Australia Pty Ltd was one of seven CFD issuers that self-reported issuing CFDs to retail clients with leverage above the limits in ASIC’s product intervention order and compensated affected clients under ASIC’s review. ASIC did not impose a penalty.
On 14 March 2022 CySEC fined Capital Com SV Investments Ltd EUR 10,000 under the Market Abuse Regulation because it reported, with undue delay and in two suspicious transaction and order reports, its reasonable suspicions that certain transactions could constitute insider dealing. CySEC announced the decision on 6 April 2022; its decisions list shows no judicial review.
Firms can respond to their profile and to any finding. No response has been published for Capital.com. How firms can respond.
| Review date | Result | Methodology | Status |
|---|---|---|---|
| 6 Oct 2026 | Trust score 83 out of 100 Strong | 1.2 | Current |
No corrections have been made to this profile.
The list of FCA investment firms, with data as at 3 October 2026, does not include Capital Com (UK) Limited or FRN 793714, although it includes the other UK CFD providers we checked.
Licence 319/17 granted on 7 April 2017, company registration 354252, 66 Christaki Kranou, City Tower, Germasogeia, Limassol. Approved domains include capital.com and its EU language sections. Services include reception, transmission and execution of orders and dealing on own account in all instrument classes, with safekeeping and credit as ancillary services.
Licence 463/25 granted on 10 November 2025, company registration HE 446198, Vasileiou Makedonos 8, Kinnis Business Center, Limassol. Approved domains are capital.com and the same EU language sections. Services include reception, transmission and execution of orders and dealing on own account, with safekeeping as an ancillary service.
Lists AFSL 513393 held by Capital Com Australia Pty Ltd (ABN 47625601489), Melbourne, from 16 June 2021.
Lists Capital Com Online Investments Ltd. at #3 Bayside Executive Park, Blake Road and West Bay Street, registered for dealing in capital market instruments as agent or principal, arranging deals and trading CFDs. The list does not show licence numbers.
The footer states that Capital Com (UK) Limited, company 10506220, is authorised and regulated by the FCA under registration number 793714, and warns that 65% of retail investor accounts lose money when trading spread bets and CFDs with this provider. The site describes an award-winning platform.
The company, at Level 24, Emirates Towers, Dubai, is authorised by the UAE’s Capital Market Authority under a First Category (dealing in securities) licence 20200000176 and a Fifth Category licence 20200000471. Client funds are held segregated from the company’s own funds in a client bank account. The terms refer to a negative balance protection policy.
The footer names both Cyprus companies: for Capital Com SV Investments it warns that 74% of retail investor accounts lose money trading CFDs; for Capital Com Group Ltd it says the vast majority of retail investor accounts lose money, without a percentage. It states that capital.com is the only official domain of both companies.
The footer names Capital Com Australia Pty Ltd (ABN 47 625 601 489), regulated by ASIC under AFSL 513393.
States that Capital Com MENA Securities Trading LLC is regulated by the Capital Market Authority.
Client funds are deposited in segregated bank accounts under the FCA’s client money rules, except for professional clients who agree to title transfer. Negative balance protection applies per account, so a customer’s loss never exceeds the funds in the account. Customers may be entitled to FSCS compensation and can complain to the Financial Ombudsman Service. Amendments take effect 10 business days after notice, during which the customer may terminate. A conversion mark-up may apply; accounts inactive for six months may be closed.
Terms of the Cyprus company (HE 354252, CySEC 319/17). Client funds are held in segregated bank accounts, except for professional clients under title transfer. Retail clients have negative balance protection per account and a 50% margin close-out. Clients may be covered by the Investor Compensation Fund and can refer complaints to the Financial Ombudsman of Cyprus. Material amendments are notified in the app or by email, and clients have 48 hours to decide whether to continue. No fees are charged for inactive accounts.
Terms of the Bahamas company (registration 209236B, Nassau), registered with the Securities Commission of The Bahamas under licence SIA-F245. Client money is held in client money accounts with authorised credit institutions, separate from the company’s funds. Retail clients have negative balance protection per account, a 50% margin close-out and leverage of up to 1:200 (1:20 on crypto). No fees for deposits, withdrawals or inactive accounts. Material amendments are notified with 48 hours to decide. No compensation scheme or external dispute body is named.
Complaints go to customer support, typically resolved within five business days, and can be escalated to the compliance team; no external dispute body is named. Gives incorporation number 1193262 and SCA licence 20200000176.
Incorporated on 1 December 2016; registered office 2nd Floor, 4 Orchard Place, London SW1H 0BF. Directors: Philip John Anderson, Sheena Kanabar and Rupert Simon Toby Osborne. Viktor Prokopenya is the person with significant control, holding 75% or more of shares and votes; an earlier controller, Said Gutseriev, has ceased. Accounts are filed up to 31 December 2025.
MIFIDPRU disclosures stating that Capital Com (UK) Limited is a non-SNI investment firm and a wholly owned subsidiary of Capital Com Investments Limited, part of the Capital Com group.
Annual disclosures based on audited financial statements for 2025. Names the board: executive directors Christofors Soutzis and Valiantsina Rzheutskaya, independent directors Marios Vourgos and Raffi Mahdessian, and non-executive director Viktor Prokopenya.
Describes Capital.com as launched in 2016 with headquarters in Limassol and offices in Melbourne, London, Nassau, Warsaw, Sofia, Vilnius, Milan and Dubai, more than 3 million registered accounts and USD 1.7 trillion of client volumes in 2024, and lists awards with their sources and years.
Says client money is held in segregated client bank accounts at several regulated banks under trustee arrangements and the FCA’s client money rules, is divided between a number of banks, and is reconciled daily; the banks are not named.
Client money is held in a segregated client trust account under the Corporations Act and may be passed to the company’s licensed clearing and execution providers to meet margin. Retail clients have negative balance protection under ASIC’s product intervention order. No compensation scheme protects clients if the company fails. Complaints can go to AFCA. Sets out spreads, overnight funding, a 0.7% conversion fee, no inactive account fees and 30 days’ notice of new fees.
Describes the Investor Compensation Fund for clients of Cyprus investment firms that are not credit institutions. Covered non-professional clients can claim the lower of 90% of their covered claims and EUR 20,000 if a member firm cannot meet its obligations.
States that the company is a member of the Investor Compensation Fund for clients of Cyprus investment firms and explains who is covered.
States no account, deposit or withdrawal fees (minimum withdrawal 20 GBP, EUR or USD), spreads, overnight fees by instrument, a currency conversion fee of 0.7% for retail clients (0.5% for professionals) and guaranteed stop-loss fees.
Announced on 6 April 2022. On 14 March 2022 CySEC fined Capital Com SV Investments Ltd EUR 10,000 under Article 16(2) of the Market Abuse Regulation because it reported, with undue delay and in two suspicious transaction and order reports, its reasonable suspicions that certain transactions could constitute insider dealing. CySEC’s decisions list shows no judicial review.
Release of 9 November 2023 naming Capital Com Australia Pty Ltd among seven CFD issuers that self-reported issuing CFDs to retail clients with leverage above the limits in ASIC’s product intervention order and compensated affected clients under ASIC’s review.
On 4 and 5 October 2026 we searched CySEC’s 1,173 board decisions, ASIC’s releases, the CVM’s declaratory acts, KNF’s lists and the Indian, Securities Commission Malaysia and Bank Negara Malaysia alert lists, and ran web searches for actions by the FCA, CONSOB, the AMF, the CNMV and others. The findings on this profile are what we found. Warnings by the Dutch and Italian regulators about Capital Com Investment Ltd (capital4bank.com) concern a clone, not Capital.com.
Sets out how to complain, the firm’s response times and the right to refer the complaint to the Financial Ombudsman Service.
Complaints go by email or form to the complaints department, which acknowledges them within five days with a reference number and replies within two months; clients can then go to the Financial Ombudsman of Cyprus. Capital Com Group Ltd publishes an equivalent procedure.
Simple complaints are resolved within five business days and all within 30 calendar days; unresolved complaints can go to AFCA, of which the company is a member.
Complaints are acknowledged within three business days and receive a final response within 14 days; no external dispute body is named.
Between 4 October 2023 and 4 October 2026 the ombudsman published eight decisions about Capital Com (UK) Limited and upheld three.
Neither dataset includes Capital Com (UK) Limited; both publish firm-level figures only above minimum complaint volumes.
Explains how the firm executes orders as counterparty and the execution factors it applies.
Explains how the company executes client orders as counterparty, the execution factors and how it monitors execution quality.
Terms of the second Cyprus company, licensed by CySEC in November 2025, on the same model as Capital Com SV Investments.
Defines leverage limits by client category and instrument, a margin call at a 100% margin level and a close-out at 50%.
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